Michael Banks

25 Millville Street

Salem NH 03079



Engineering Management Professional

Dedicated and experienced professional focused on leading technical teams to excel professionally, and cultivate relationships within enterprise that benefits end customer.  Demonstrated expertise in guiding teams to set goals, develop project plans, improve business processes while managing change in fast-paced environment.  Proven ability to apply creative solutions to solve problems.



Professional Experience


Teksystems, Framingham MA  2015 – Present

Program Manager, MSO Engagement


  • Program and Project Management – CMTS/Node Split Deployments
  • Key stakeholder overseeing multiple deployment teams tasked with the deployment of 100+ next generation CMTS and 1000+ Node Splits across New England. Build out organizational structure for 40+ technicians, technical managers, and deployment teams.
  • Implement Agile/Scrum project management methodologies through the planning, implementation, and testing phases of all deployments, ensuring timely completion of projects, within budget.


Lightower Fiber Networks, Boxborough MA  2014 – 2015

Engineering Manager, New England, NY/NJ, DC, IL

Engineering and Operations

  • Respond to low frequency of project completions by assessing, researching, and recommending certified project management training resulting in immediate impact, modifying approach of implementing projects through streamlined communication and collaboration.
  • Manage engineering teams tasked with design and implement of capital based projects, utilizing cross-functional resources to complete overall project scope.
  • Achieved monthly revenue targets by ensuring that service orders are prioritized, while eliminating roadblocks inhibiting the successful completion of service orders.



Fairpoint Communications, Manchester NH  2011 – 2014

Director of Network Architect Team, Northern New England

Engineering and Operations

  • Contributed to rollout of new products and services by collaborating with Product Management to lead development and documentation of technical solutions resulting in successful launch of product/service supported by Operations and Order Fulfillment.
  • Established and communicated yearly performance goals to direct reports at beginning of fiscal year then responded to observed behaviors providing regular feedback resulting in extremely motivated team, collaborating and producing to meet project timelines.


Banks Thermal Imaging, Salem NH  2008 – 2011

Owner, Thermographer, Certified BPI Building Analyst

  • Conducted residential and light commercial energy audits
  • Positioned company in association with the Building Performance Institute to provide Industry recognized onsite analysis and detailed ROI cost benefits for homeowners.
  • Demonstrated the benefits of energy efficiency through detailed analysis, identifying improvement opportunities with associated cost savings. This process educated homeowners of current issues while onsite, along with the detailed report.
  • Utilized comprehensive tools such as Infrared Cameras, Blower Doors, and CO2 detectors to uncover deficiencies and ensure that building was safe for all occupants.
  • Collaborated with strategic business partners to assist homeowners with insulation and air sealing measures.

Prior experience, 1999 – 2011

Time warner, Syracuse NY

Director of Advanced Services Deployments, 2009 -2011

ARRIS International

Sales Engineer, 2008-2009

Time warner, Syracuse NY

Director of Engineering, 2006 – 2007

Level 3 Communications LLC, Boston MA,

Sales Engineer, 2007 – 2008

Adelphia Communications

Director, Engineering & Operations – Andover MA, 2003 – 2006

Supervisor – BURLINGTON VT, 1999 – 2003

Overview of prior experience and responsibilities

  • Led budgeting and project planning initiatives associated with network upgrades. Directed implementation effort while demonstrating leadership and coordinating efforts across multiple departments.
  • Addressed customer’s requirements through onsite meetings, aligning the requirements with offered products and services.
  • Provided 24/7 engineering support, organized and maintained Regional Engineering on-call rotation schedule in tandem with RMA procedure for on-call Engineers to work with vendors to cycle through defective hardware.
  • Developed and motivated technically diverse team, focused on meeting commitments set forth by Senior Leadership while guiding each employee’s development by establishing annual training goals, enhancing skills and knowledge, while giving enterprise a competitive edge.
  • Provided technical support to the Sales Team detailing Products and Services to Tier I MSO/Cable Operator within Northeast.


Education & Certifications

Associates in Business Administration, (anticipated completion 2018)

Southern New Hampshire University, Manchester, NH –

Associates Computer Techniques, Concentration Computer Installation/Maintenance – 1989

Durham College, Oshawa Ontario Canada –

Certified ScrumMaster, Member # 369212

CPrime, Westford MA, 2014 –

Carrier Ethernet Certified Professional (CECP) 2013, Certification # A0B7BX1

Ethernet Academy / Metro Ethernet Forum –

Building Analyst Professional 2008 (renewed 2011), Certification # 5004036

Building Performance Institute –

Level 1 Thermographer 2008, Certification # 33603,

FLIR Systems –

Building Science Thermography 2009 – Certification # 1643

FLIR Systems –

Carbon Monoxide Analysis, 2010 – Certification # C1015202

National Comfort Institute –

Residential Heat Loss and Heat Gain 2008 – Certification # 8915

Heating Refrigeration AC Institute of Canada –

Cisco Certified Network Associate (CCNA), Cert # CSCO10142162 – 2000

Cisco Networks –



Leadership Academy, Blue Sage Consulting, 2013

Metaswitch and Acme Packet, Intro/Adv. Completed course, 2012

Amateur Radio, General License – KB1-FUV

Professional Affiliations

Society for Cable Television Engineers

Scrum Alliance – Scrum Master

Metro Ethernet Academy

Knights of Columbus – Salem NH – Council 4442



Link to Resume – Microsoft Word